Frequently Asked Questions
Everything you need to know about your Helsi experience
How do I determine my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our style consultants for personalized advice.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label and initiate your refund or exchange.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your items sooner.
Do you ship internationally?
Yes, Helsi ships to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated automatically during the checkout process.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
How should I care for my Helsi garments?
To maintain the quality of your pieces, we recommend following the specific care instructions on the internal garment label. Most of our delicate items benefit from cold hand washing and air drying.